Terms & Conditions

Verandha Home Decor and Gift Shop Terms and Conditions ("Agreement")

TERMS AND CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.verandha.com website.

Thank you for visiting the verandha.com, your visit to this website is subject to these Terms and Conditions as modified and amended from time to time.

Please read them carefully before availing the services provided by the website verandha.com operated by WUDAPPLE IMPEX AND TRADES PRIVATE LIMITED [WUDAPPLE]. These terms and conditions are legally binding for the use of the website verandha.com and all the services provided by WUDAPPLE.

By using the website in any manner, you agree to have read, understood and accept the terms and conditions provided herein.

The terms and conditions apply to all users of this website and in case of conflict will prevail over any other document.

 Introduction

The wudapple.com is an online store providing for the sale and supply of WUDAPPLE brand and other products in India. It is an internet based e-commerce portal operated by M/s Wudapple Impex and Trades Pvt.Ltd, a reputed company established under the laws of India. The main products sold and supplied through the portal are handmade and handcrafted products outsourced from third parties as well as manufactured by WUDAPPLE. Being handmade and handcrafted products, there may be certain variations or minor flaws in its features or overall finishing of the product. The products displayed in the website are only illustrations and may differ from the actual product. WUDAPPLE will not be responsible or accountable for any such shortcomings and have no control over the products once sold. The products once sold will not be taken back or replaced, unless they are completely different from the actual product ordered, however if any will be replaced at the sole discretion of the WUDAPPLE.

Website and its use

Thank you for visiting the wudapple.com, your visit to this website is subject to the Terms and conditions and our privacy policy available here in this site.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.wudapple.com website.
The Wudapple reserves the right to make any changes to the terms and conditions and or our privacy policy as we deem necessary or desirable without prior notification to you. We suggest you, therefore, that you read our Terms and Conditions and Privacy policy from time to time in order that you stay informed as to such changes. If we make changes to our T&C and Privacy policy and you continue to use our site, you are impliedly agreeing to the revised T&C and Privacy policy provided by the website wudapple.com [WUDAPPLE]. These terms and conditions are legally binding for the use of the website wudapple.com and all the services provided by WUDAPPLE.
By using the website in any manner, you agree to have read, understood and accept the terms and conditions provided herein.
The terms and conditions apply to all users of this website and in case of conflict will prevail over any other document.

User Criteria

Eligibility:

Individuals who are 18 years of age and above may only avail the services of this website or otherwise if minor under the supervision of the legal guardian who will be bound by the terms and conditions in such cases. You represent and warrant that you are not a person barred from receiving the site services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if we have grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. We reserve the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

Compliance:

You agree to comply with all the laws, rules and practices regarding online conduct and acceptable content. You agree not to violate any laws or regulations for the time being in force outside or inside India. You are wholly responsible for the confidentiality and activities of your password and account. You agree not use the website or its content or services in any illegal or unauthorized manner. You agree not to use any inside or outside data injuring reputation and standing of WUDAPPLE and its users. You agree not to act in any manner that may be detrimental to the website, WUDAPPLE and its users. You accept that you shall not disclose to any other person in any other manner whatsoever, any confidential information and any intellectual property owned by WUDAPPLE, obtained in the course of availing the services through the website. You further agree to comply, that you accept and abide by all other operating rules, policies and procedures that may be published from time to time on the site by WUDAPPLE.

Pricing

The prices mentioned on the Site are subject to WUDAPPLE’s pricing policy and the changes in prices thereof shall be determined only at the sole discretion of WUDAPPLE. Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice.
All prices on this web site will be in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current pricing. Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.In the event that you wish to proceed with your order the same shall be debited to your credit card account.
 The payment may be processed prior to dispatch of the product that you have ordered. If WUDAPPLE have to cancel the order after processing payment, the said amount will be reversed back to your credit card account. However no refunds shall be applicable on the orders made by the Customer(s) under the Cash on Delivery (“COD”) option.
The price of our merchandise is inclusive of the Value added Tax [VAT]. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product.In such cases you will be properly intimated of the same and if your credit card has been charged, the said amount will be reversed back in your Card Account.
WUDAPPLE may also require additional verifications or information before accepting any order.In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. In the event of cancellation of order by the customer we shall not refund the voucher, if any used against such order.

Fradulent use

Our fraud detection team constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
You agree, understand and confirm that the credit card details provided by you for availing of services on the site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to the Site. Further the said information will not be utilized and shared by Site to any of the third parties unless required for fraud verifications or by law, regulation or court order. Site will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
When you use the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

WUDAPPLE may terminate this agreement and passwords or accounts of the user in the event of any conduct by the user which the WUDAPPLE in its sole discretion considers to be unacceptable or in the event of any breach by the user of this agreement. WUDAPPLE shall have the absolute right to remove content, suspend you, suspend or terminate your account, prohibit access to the site and take legal or technical steps to stop you from availing the services of this site if you breach this agreement or of failed to comply with the guidelines or other policies of this site or has been acting fraudulently or illegally that is causing inconvenience or financial loss to WUDAPPLE or its users.

Intellectual Property Rights

Unless otherwise indicated or anything to the contrary, all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks are the sole property of WUDAPPLE.
The trademarks, logos and service marks ("Marks") displayed on the Site, all information and content including any software programs available on or through the Site and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents are the property of WUDAPPLE /Manufacturers and other respective persons. The user represents and warrants that the intellectual property displayed and part of WUDAPPLE will not be used in any manner that infringes the rights of WUDAPPLE, failing of which WUDAPPLE is within its right to initiate any legal or technical actions against you.
With respect to such materials you submit or make available for inclusion on the Site, you grant us perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified.

Disclaimer Of Warranties and Limitation of Liability

WUDAPPLE does not warrant the accurateness or completeness of any data or information regarding any products or services. WUDAPPLE does not warrant continuous and uninterrupted access to the site and operation of the site may be hindered due to factors beyond WUDAPPLE’s control. In no event shall WUDAPPLE be liable for user content, user’s transmission or data, third party interference, unavailability of products or services, damage of user’s data or information beyond the control of WUDAPPLE. In case of any dispute regarding the products or services, the maximum liability will not be more than the cost of such product or services.

Privacy Policy

WUDAPPLE acknowledges data protection, privacy and confidentiality of all its users and assures that such information collected from the users will be protected by physical as well as technological security. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. WUDAPPLE uses encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. By accessing this website, you acknowledge and fully understand our Privacy Statement and freely consent to the information, collection and use practices described in this Website Privacy Statement.
WUDAPPLE will endeavor to use the personal information provided by you only in the manner as set out in this privacy policy. The information provided by you, personal or otherwise will be kept with us, only as long as so required for the completion of the purpose for which it was collected or otherwise as required by law.
WUDAPPLE collect, stores and process only the information as provided by you while registering and opening an account. The data is processed for the products sold through the website and in case of any future claims as to the services provided. Also during the selling of the product and depending on the services availed additional information may be also sought by us for proper authentication or payment purposes.
All the information provided by you while registration and opening an account will be used only to provide and improve our services, for billing and payments, for identification and authentication purposes and to communicate with you.
Additional or optional mails and messages may be sent to the user for information about products and information that may be of your interest. You can opt-out of these mails and messages anytime by unsubscribing it. WUDAPPLE shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of WUDAPPLE and owes no responsibility to provide you any information regarding such change.
From time to time, we will send you information about new titles, features, additions, and changes to products and services being sold on the website.
WUDAPPLE undertakes not to disclose the information provided by you to any person, unless such action is necessary to; conform to legal requirements or comply with legal process, protect and defend WUDAPPLE’s rights and interests, to enforce the terms and conditions of the products or services; or to protect the interests of WUDAPPLE or its other users. No disclosure of any private information will be made other than for the requirements stated herein. Except as provided no personal information provided by you will be disclosed by WUDAPPLE to any third parties, for any purposes without your explicit consent.
However the privacy rules will nullify in case of breach of any of the terms and conditions of this Agreement.
Please note that we will use your information and other information we obtain from your current and past activities on the site to resolve any disputes, troubleshoot problems, collect fees owed, pay amounts due you, or verify your account data. We employ many different security techniques to protect any personal data from unauthorized access by users inside and outside the company, however please be aware that "perfect security" does not exist on the Internet or with any digital or physical data.

We have the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
If you contact us in regard to technical support, questions about your order, or any general inquiry, your email address will only be used in response to your inquiry. Your email address will not be added to our database.
Data collected is stored on secure servers provided by third parties. As such we take every precaution to ensure that this information is kept in a secure fashion. However any loss of data by the third parties is not our liability and if such an occurrence happens we will inform you via your registered email address within 48 hours of us being notified
We do not store any credit card information and as such this information is not available to us. Please do not share this information with any one during any after sales interaction with contractors or suppliers.

Delivery

The Wudapple endeavours but does not guarantee to deliver the products to customers within 12 days from the day of close of sale depending upon the shipping location. Other factors include delay in delivery through the courier partner, transporters strike etc. Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.Purchases are shipped from our own warehouses or offices. Our endeavour is to make the products reach you within 12 business days from receipt of payment.
Order deliveries will be made by our own staff or third party courier and logistics companies usually between 9 am – 5 pm Monday – Saturday.
Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:
(i) Unavailability of the relevant product; (ii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; and (iii) inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages, monetary compensation, redeemable vouchers and /or store credits.

In case we unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Product Returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are discovered not as per your original order, please contact Customer Service by email support@wudapple.com.
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage and charges for return of these will not be refunded.
Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products
Please allow three to four weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for the change of the product must be reported to customer service on the day of delivery.

Indemnity

WUDAPPLE will take all its efforts to dispatch the product in such a way to ensure that the product reaches the buyer safely. However because of nature of product if it arrives damaged WUDAPPLE will not be responsible. In the event of product being insured it is the duty of the buyer to interact with insurance company to get the claim. WUDAPPLE shall however assist the buyer to settle his/her claim with insurance company.
Wudapple  makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.

You agree to indemnify and hold the WUDAPPLE (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this Agreement or your violation of any law or the rights of a third party.

Dispute Resolution

In case of any disputes or claim arising out or in connection with this contract shall first be referred  to mediation initially, before approaching the Judicial forum, resorting online mediation through electronic dispute resolution facility provided at the website www.odrsolutions.in in accordance with ODR Solutions Online mediation Rules and if mediation fails, then if both you and WUDAPPLE agrees, such dispute or difference shall be referred to and determined by arbitration, resorting online arbitration through electronic dispute resolution facility provided at the website www.odrsolutions.in in accordance with Arbitration & Conciliation Act, 1996 and ODR Solutions Online Arbitration  Rules. If both you and WUDAPPLE do not agree to such online arbitration, then the Courts at Ernakulum, Kerala alone shall have jurisdiction in respect of any dispute or difference and all matters arising in or in connection with or under this terms and condition. This terms and conditions shall be governed by the laws of India.The failure of site to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Site does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and Company and governs your use of the Site, superseding any prior agreements between you and Company with respect to the Site.