Return and Refund Policy
Wudapple strongly adheres in “Customer is God” and to ensure that we will not let our customers be left disappointed for damaged goods. Given below is an FAQ of returns and refund policy to improve our customer experience
What kind of goods can be returned/replaced?
- If wrong product has been delivered
- If the product was damaged during delivery
How does the returns work?
Step 1: Raise a return/replacement request within 24 hours from the date of delivery if your product has issues listed above. For return/replacement requests, please send an email or reach out to us on whatsapp with order number and contact details.
Step 2 – Give us 10 – 12 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you. In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, depending on your payment method used.
Step 4– After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
How does the refund policy work?
Prepaid Orders– Money will be returned to the bank account/ credit/debit card or where the payment was made from within 10 – 12 business working days.
Step 2: We will process your refund within 10 – 12 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Please Note: If the product has been opened and used, the product fails to entail in the return policy. Please make sure the labels are intact and the proper images are taken of the damaged product.
SHIPPING CHARGES
Shipping charges may vary based in the product and the delivery location.